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Why Telephone Support
Key Benefits
- Often the solution to your problem is a "quick fix." You don't need to pay
someone to spend an hour on the road to get to your office, when the solution
is just a matter of knowing where to go, in which program to accomplish what
you need. Frequently we can help you on the phone.
- And then the problem may be that you do not have the software you need on
your computer to do what you want to do. You may need someone to come to your
office to look at your computer, but often this can be determined by just a
brief conversation on the phone.
- And if it is not just a quick fix, or a matter of understanding that you
do not have what you need to accomplish the job, you may actually need us to
bring something with us to accomplish the job. Wouldn't it be nice if we
actually brought it with us, rather then having to go and get it after
we arrived at your office.
Capabilities
Our telephone support team has experience with your software and will walk
you through most solutions, while on the phone. And if is not just a quick fix,
they will assist in determining what is needed to solve the problem so that only
one trip to your office is necessary.
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